Managed iT Services
What are the benefits of VANiK Technology Solutions managed IT services?
Our managed IT service plans are meant to scale and meet the needs of your business. Our top to bottom IT service plans includes expert-level support, on-site or remote IT Management, 24×7 remote Help Desk support, cloud-based tools and technologies, and information security solutions.
✓ PREDICTABLE COST
Our prices are visible at all times and month to month, no contracts.
✓ FLEXIBILITY TO SCALE UP OR DOWN
Our managed IT plans allow you to change your managed IT support based on the needs of your business.
✓ FULLY MANAGED OR CO-MANAGED
You choose! Leave all of your IT services to our team, or we can work right alongside youR in-house IT person.
✓ A SUITE OF MUST-HAVE CLOUD TOOLS
We have access to all the latest and greatest tools and software to help with your IT related needs. Our team is experienced and has a suite of tools with remote monitoring technologies to provide problem recognition and diagnosis quickly and efficiently.
✓ UNLIMITED 24x7x365 SUPPORT
Receive access to our IT support desk with certified professionals whenever you need it as part of our managed IT support plan.
What Do Our Managed Services Include?
We have a team of IT professionals ready to support you with all your tech needs. We support a wide variety of systems and respond to any issues or needs on the same day.
OUR IT SERVICES PLANS COVER THE FOLLOWING:
- Laptop, Desktop, POS Support and Management
- Computer and Software Upgrades
- Antivirus / Antimalware Management and Clean Up
- Asset Inventory and License Management
- Hardware and Software Purchases
- Cloud Management – Setup and Support (Office365, G Suite, Azure, AWS, Google Cloud)
- Wi-Fi Setup and Management
- Backup Management
- Support and management of communication systems email, phone systems, internal employee chat systems
- Automatic Windows/ Mac Updates
- Server Management (Active Directory, QuickBooks, timesheets, shared drives) – Onsite or Hosted in a data center
- Office network cable installation
- New office installations and office moves
- Printer and scanner support
- Physical security – Badge access and camera systems
Managed iT Plans
iT Service Features | Plan 0 | Plan 1 | plan 2 | plan 3 | plan 4 | plan 5 |
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Access to a TEAM of 24/7 IT Support Professionals |
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Support and Management of Company Email and Phone Systems |
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Desktop / Laptop / Mobile Support |
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Remote Monitoring and Management of All Devices |
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Standard Cloud Services Support Office 365, G Suite, Dropbox, Teams, Slack, SharePoint |
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Network Management (Wi-Fi, Firewalls, VPN, etc.) |
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Computer Security Management – AntiVirus, Malware, Spam Filtering |
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Server Monitoring and Updates Management |
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Backup Monitoring / Management |
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Application Management (Active Directory, QuickBooks, Timesheets, Shared Drives, Etc.) |
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Active Directory Policy Management |
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Asset Management |
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Enterprise Cloud Management and Support Office 365, G Suite, Dropbox, Teams, Slack, SharePoint |
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Cloud Server Monitoring and Management (Azure, AWS, Google) |
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Servers Managed Per Month (Physical, VM or Cloud Instance) | 0 | 1 | 3 | 5 | 10 | 25 |
Included Advanced Support Hours | 2 | 4 | 6 | 8 | 10 | 15 |
Monthly Rate | 200 | 500 | 800 | 1000 | 1500 | 2500 |
Additional Support
Once you reach the number of Advanced Support Hours for your Plan, any additional hours needed to complete any new or existing tasks are billed at a standard hourly rate. All hourly fees include travel time. Monthly server work included with the Monthly Plans is based on remote management. If onsite service is necessary, or if remote management is not possible, the Business Hours Support rate will be used. Support requests are handled by logging in to your VANiK Technology Solutions account:
- Additional 4-hour blocks can be added to any plan: $450/ Mo.
- Business Hours Advanced Support: $120 / hour (billed in 15-minute increments)
- After Hours Emergency Support: $170 / hour (billed in 1-hour increments)
